Once an AJ Hackett Bungy New Zealand product has been booked and paid for this product is non-transferable and non-refundable. Special conditions may apply. If you would like to move your booking forward or discuss any other booking issues, feel free to give us a call on 0800286495.
All pricing is displayed and charged in New Zealand dollars and includes relevant taxes. AJ Hackett Bungy New Zealand reserves the right to alter published prices at any time. Child price applies to children aged 10-14 years inclusive for all activities excluding Auckland Bridge Climb 7-14 years, Kawarau Zipride 8-14 years and Nevis Bungy, no child price applicable. Family packages are valid for 2 Adults and 2 Child.
All of our activities have age and weight restrictions it is the customer’s responsibility to ensure that they meet these requirements prior to purchase. Please check these details carefully for your preferred activity; Queenstown: Kawarau Bridge Bungy Kawarau Zipride Ledge Bungy Ledge Swing Nevis Bungy Nevis Swing Auckland: Auckland Bridge Bungy Auckland Bridge Climb.
All bookings are NON-REFUNDABLE. Refunds will only be issued if weather prevents us from safely operating OR a person is deemed unable to Bungy Jump by our Jump Operations Crew for medical reasons. All bookings are NON-TRANSFERABLE The booking created is valid only for the named customer. If you fail to arrive for your scheduled book time your booking will be non-refundable. Please check your activity details carefully for your report time. Queenstown: Kawarau Bridge Bungy & Kawarau Zipride: With FREE transport - 30 mins prior to departure Self Drive - 15 mins prior to scheduled time Ledge Bungy & Ledge Swing: 15mins prior, we recommend catching the gondola 30mins prior Nevis Bungy & Nevis Swing: 30 mins prior to departure Auckland: Auckland Bridge Bungy & Auckland Bridge Climb: With FREE transport - 10 mins prior to departure Self Drive - Check-in at your scheduled time
You can date change your booking FEE FREE up to 48 hours in advance. Booking changes within 48 hours will incur a $50 change fee.
Before you jump, swing or zipline, make sure you’re well rested, hydrated and have recently eaten. Tell your Bungy Crew if you have any of the following; - High or low blood pressure - Heart condition - Epilepsy - Broken or fractured bones/dislocations - Fragile skin - Neurological disorders - Diabetes - Asthma - Prosthetics - Panic/anxiety attacks - Any recent sprains/muscular injuries. Please note the above list does not automatically exclude you from our activities, and the list is not exhaustive. If you have concerns about a condition not mentioned, please contact our team prior to travel. Unfortunately, we can’t permit pregnant activity-seekers, or those with photosensitive epilepsy. And if you have osteoporosis, scoliosis or a recent concussion, we’ll need to see a doctor’s certificate. If you wear glasses? For safety reasons, they may not be able to be worn. However, prescription safety glasses are available, free of charge.
Disabled & Impaired Customers
We endeavour to provide fun, safe and exhilarating activities for all who love to challenge themselves. Due to the nature of our activities we have a few requirements and restrictions. If you have any of the following impairments, please consider the below: Hearing Impaired - It is important that you can interpret the safety information/guidelines from our crew. If you are unable to lip read you will need an interpreter with you at all times. Printed safety information is available. Partially Sighted or Blind - You will be required to make you own way around our sites and therefore will need to have a guide with you at all times. The Ledge Bungy & Swing may not be suitable as you are required to manually connect recovery equipment. Mobility Impaired (also prosthetics) - The Kawarau is the preferred Queenstown site for those with more severe mobility impairment. It has the best access and the products have the most suitable recovery systems. Participation in activities will always be dependent on the nature of the disability and can be discretionary. As we are not medical professionals, to ensure that we can keep you safe we will require sign-off from a doctor or medical professional. We are looking for assurance that your body can cope with the related activity loadings. For more detailed information about physical requirements and the process to follow with your doctor please review our Guidelines for Impaired Participants. For bookings and more information please contact us.
Participation in adventure activities involves a degree of risk. All customers will be required to sign a waiver upon activity check-in.
Photo & Video
Once you take receipt of your photo and video purchase (includes all forms of photo and video distribution methods) there is no right of return for exchange or refund. All AJ Hackett Bungy New Zealand photo and video is not permitted for any commercial use; we reserve the right to use any recording and images for promotional purposes without reward.
Photographs of customers may be used by AJ Hackett Bungy New Zealand for promotional purposes.
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